I had an incident the other week which was a real struggle for me! I’m talking about a wallowing, spiral of negative emotions!! Of course, needless to say, this pit of despair is not where I like to spend my time! I lived there years ago, but I managed to move and get a place that was brighter with a view and I haven’t really gone back to visit the pit, except for this particular incident!
Now, when you’re working as a coach there is a bit of extra pressure to avoid the pit because you’re supposed to have it all together! Luckily ‘having it all together’ isn’t my unique selling point and never has been! Being me, being real and facing up to what’s not working so that I can change it is what I try to bring to my coaching relationships. Being authentic and true to myself is of the utmost importance to me, whether that means that I’m strong and supporting others or if that means I’m in tears on the kitchen floor cuddling the dog!
So, let me paint the scene… I’m self employed and I work from my home office on my electric blue sony laptop for about 8-10 hours per day, nearly 7 days a week for the past 2 ½ years. I’m not techy; I don’t know much about ‘cloud’ computing, backing up etc! All I do know is that when a blue screen appears on my laptop that says ‘Incorrectable hardware error’ that it is bad. It’s the blue screen of death and I completely lost my mind when it appeared! I turned into a lunatic!
I was able to re-start the laptop and it appeared to be fine but I still went into panic mode. I hopped into the car, drove to the shops and 5 minutes later I was talking laptops to the salesperson. They didn’t have any more electric blue sony ones which made me sad but there were two others that seemed pretty good, a different Sony and a Toshiba! I took down the spec numbers; details, prices etc and I went home to chat to my Dad- the computer genius! We chatted about the Toshiba, he did his research and mentioned words like benchmark, processor and RAM, it went over my head but bottom line was he gave it a thumbs up! He said to leave it with him and he would do a bit more research to see if he could find a better deal. That was 8pm. At 8.15pm I was back in the shop (I think I was possessed!)
I wanted the Toshiba laptop right then, I didn’t need a better deal; I needed security. The fear and panic had set in again. I had to try and control the situation, I had to make sure I was covered, this is my livelihood and I was a business owner, an entrepreneur, a home owner, I’m responsible etc. I felt raw, exposed, stupid for not backing up and very vulnerable at the thought of losing all of the work I had saved on my computer- we’re talking everything!
Of course, they were sold out of the Toshiba. The salesperson offered me the Sony laptop, said it was ‘much of a muchness’ between the two and knocked 50 quid off. Sold! With a smile on his face and a debt over €1000 on my credit card, I left the shop feeling a bit uncomfortable.
Hmm, what now? Well, of course I didn’t take a deep breath and calm down.
I got home, opened the box and attempted to set up the computer. I followed instructions and entered passwords, then I realised it was windows 8. Ooops, Dad said ‘Whatever you do, don’t get windows 8’. Crap, the panic was back and it was now mixed in with fear, shame, anxiety and regret!
I sent my Dad an email with the spec of the Sony (the one that was now sitting on my kitchen table) and I asked him to check what it was like. I did not tell him I had bought it, opened it and messed around with it. He replied shortly afterwards using words like ‘benchmark, lousy machine, not good value, not even half as good, don’t even go there’. Unfortunately those words didn’t go over my head, they sunk right in and I felt like the biggest gambeen on the planet.
I was wide awake for the whole night with a tight jaw and an anxiety ridden mind. ‘What was I going to do?’ ‘How can I HIDE this?’ ‘How can I pretend this never happened?’ ‘What was I going to say?’ ‘They won’t allow me bring it back, I’ve opened it and I don’t think there’s any legal comeback for impulse buying’ ‘Dad is going to think I’m an idiot’ ‘I am an idiot’. Talk about a shame spiral, plus the whole I just spent over a grand on something I regretted! Ugh, horrible horrible feeling!
At 6am, after pondering and tossing and turning all night I sent an email to my Dad with the subject line ‘ I f*cked up’. That was probably the hardest email I’ve written in ages, acknowledging that I made a mistake and needed help. I could not believe how hard I found it!
His response was great, he said ‘Shit happens, sounds like the salesperson took your buying intent for the Toshiba and transferred it to the Sony. You trusted him; he said it was ‘much of a muchness’ between the two machines which wasn’t true……. Come over to me in the morning, we’ll go back to the shop together and we’ll talk to the manager and see if we can get your money back. Stop beating yourself up! Love Dad’
As soon as I read it, I grew up a bit. There was a part of me that wanted to hide behind someone else, point the finger, blame the sales guy and let someone else protect me and fix my problems! I just started laughing that this was the situation I had created- it had to stop! There was no way that I would/could do that, blame someone else and hide. It would really go against everything I stand for, being real, being authentic and to be honest, even if I got the result I wanted- I knew I would be ashamed at how badly I handled it. It was time to be a big girl again and to be honest it didn’t feel good!
I called over to my Dad a few hours later with sausie sandwiches and I thanked him for his support and explained that I had to deal with it myself. I told him that my approach was to go back to the shop, and be honest. Tell them I had been in a panic and that I had made a mistake by buying the Sony laptop on an impulse and that I was going to ask for their help. He was proud of me but also tried to prepare me for the fact that I was going to be turned away. “You’ve opened it, there’s nothing wrong with it; you’ve just changed your mind. Legally, they don’t have to do anything for you. So don’t be disappointed…..”
Back to the shop I went, I found the sales guy I had dealt with the night before and I told my truth. My face was roaring red, the anxiety was eating me up on the inside, I wanted the shop floor to open up and swallow me whole, and my jaw was getting tight.
‘Hi Trevor, I was here last night and I bought the Sony laptop. I wanted to get the Toshiba but you were sold out so I took the Sony instead’. He nodded remembering me. I gushed ‘Well, I made a huge mistake. I’ve opened it and messed around with it but I really don’t want it, I shouldn’t have bought it. I should have just waited for the Toshiba and I was in a panic and it was an impulse buy. I need your help; can I please bring it back?
‘Sure’ he said. ‘Come with me and we’ll get the manager Andy to get you sorted out.
Just like that.
It was an incredible lesson for me. I had been riding a train of thought that had brought me to places where I felt weak, small and vulnerable. Where I wanted to hide my mistake so that no one knew, where I wanted to blame the sales guy, where I wanted to be protected and where I lay in bed wide awake for a full night listening to mind monkeys chattering in my head. All because I didn’t want to say ‘I made a mistake and I need help’. It was a valuable and very uncomfortable lesson for me! But in the end, being truthful and allowing myself to go into a situation where I could be rejected and denied was the course I chose and after that experience, I learned that it will be the course that I want to keep on choosing.
I know that it’s difficult for us to acknowledge that we make mistakes and it’s also difficult for many of us to ask for help. We don’t like being seen as wrong, weak or vulnerable (or an impulse buying crazy lunatic!) but it happens. Engaging in life fully means that there will be times when we need to deal with these emotions, even when we don’t want to!
So I just wanted to share my experience with you for a few reasons; firstly that hopefully you find it beneficial and you can take something useful from it and secondly, for you to get to know me a bit better. I’m not the coach who has it all figured out; I’m a Paula and I can be raw, weak and vulnerable- just like you. I get myself worked into states; I fret and worry often- just like you! I get mind monkey attacks with that voice in my head telling me I’m not good enough- just like you. What you see is what you get with me. I’m real, I’m tough, I go after my dreams and I don’t give up on myself (I might have a rocky start sometimes though!) I love my work, I love coaching and supporting others to be real, to be tough, to go after their dreams and to never give up on themselves. I love it because I get it.
I hope you enjoyed this week’s issue of Progress, slightly different yes but hopefully you enjoyed it! I’d love to hear your feedback so feel free to drop me a line!